Refund policy

Aarelle Jewelry Return & Refund Policy

Personalized Jewelry

Because personalized jewelry is made especially for you, all personalized items are final sale and are not eligible for returns, refunds, or exchanges.

Please carefully review all personalization details—including names, initials, dates, engraving, sizes, colors, and other customization options—before placing your order. Once an order is submitted, production may begin immediately, so we are unable to accept changes or cancellations to personalized orders.

If your personalized jewelry arrives damaged, defective, or incorrect due to an error on our part, please contact Aarelle Jewelry Customer Care as soon as possible. We will review the issue and, when appropriate, provide a replacement at no additional cost.

Non-Personalized Jewelry

If you are not completely satisfied with a non-personalized item, you may request a return or exchange within 30 days of delivery, provided the item:

  • Is unused and unworn

  • Is in its original condition

  • Is returned in its original packaging

Items that do not meet these requirements may not be eligible for a return or exchange.

Store Credit & Exchanges

Eligible non-personalized returns may be issued as store credit or an exchange. Store credit is valid for 90 days from the date it is issued.

International Orders

At this time, we do not accept international returns or exchanges. All international orders are considered final sale.

At Aarelle Jewelry, we want you to love your jewelry. If you experience a problem with your order, please contact our customer service team and we'll do our best to make it right.