A little guidance for finding something meaningful. Here are answers to common questions about shopping with Aarelle.
Personalization
How do I personalize my jewelry?
On the product page, choose your available options and enter the requested name or initials in the personalization field before adding the piece to your cart. Follow the instructions shown for that item.
What should I check before ordering?
Double-check the spelling, initials, selected options, and quantity before completing checkout. Enter your personalization exactly as you would like it to appear.
Can I order pieces with different names?
Yes. Personalize and add each piece to your cart separately, then review the details for each item before checking out.
What if I notice a mistake after placing my order?
Contact us as soon as possible with your order number and the correction you need. We’ll check whether a change is still possible; changes aren’t guaranteed once work on your piece has started.
Bundle Savings
How does the bundle offer work?
Buy two or more eligible jewelry pieces and save 10% automatically. No discount code is needed. Check your order summary to confirm the savings before completing your purchase.
Can I combine the bundle offer with another discount?
No. The bundle offer cannot be combined with other product, order, or shipping discounts.
Product Details & Care
Where can I find information about materials and sizing?
Check the individual product description and available options for details about that piece. If you need more information before choosing, contact us with the product name.
How should I care for my jewelry?
Follow any care instructions supplied with your piece. As a general precaution, store jewelry separately in a dry place, avoid direct contact with perfume and cleaning products, and wipe gently with a soft cloth after wearing.
Shipping & Order Help
How much does shipping cost?
Enter your delivery address at checkout to see the shipping options and charges available for your order.
When will my order arrive?
Review the product’s information and any delivery estimates shown at checkout before ordering. If you are shopping for a particular date, contact us before placing your order so we can help you assess the timing.
Where can I find your return information?
Please review our Refund Policy before ordering, especially when choosing a personalized piece. Contact us if you need help understanding how it applies to your item.
What should I do if there’s a problem with my order?
Contact us with your order number and a description of the issue. If your item arrived damaged or is different from what you ordered, include clear photos so we can help assess the next steps.
Aarelle. Made to mean more.